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Frequently Asked Questions (FAQ)
Welcome to our FAQ page! We’ve compiled a list of the most common questions our customers ask about buying and caring for rare and exotic plants. Whether you’re a seasoned plant enthusiast or just starting your collection, we’re here to help you with all the information you need. If you can’t find the answer to your question, feel free to reach out to us directly.
What makes a plant “rare” or “exotic”?
Answer:
A plant is considered “rare” or “exotic” when it is not commonly found in most nurseries or home gardens. These plants often come from remote regions of the world, have unique growing requirements, or exhibit uncommon characteristics such as unusual leaf patterns, colors, or growth habits.
How do I know if a rare plant is right for my home?
Answer:
Consider the specific growing conditions in your home, such as light levels, humidity, and temperature. Each plant has unique needs, so it’s important to match these with your environment. Our product descriptions include detailed care requirements to help you choose the best plant for your space..
Where do your plants come from?
Answer:
We source our rare and exotic plants directly from expert growers in Thailand, Indonesia, the Philippines, and other botanically rich regions. These growers are passionate about their work and adhere to sustainable and ethical cultivation practices.
How do you ensure the quality of your plants?
We believe that knowledge is the key to successful plant care. That’s why we are passionate about sharing our expertise and providing you with the resources you need to nurture your plants with confidence. From detailed care guides to expert tips, our goal is to empower you to create a thriving indoor garden that brings joy and tranquility to your space.
How are plants shipped to ensure they arrive safely?
Answer:
We use specialized packaging materials and techniques to protect the plants during transit. Our packaging is designed to minimize stress on the plants and prevent damage from temperature changes, handling, or delays.
How long does shipping usually take?
Answer:
Since we’re based in the US, shipping is typically quick and efficient. Most orders are processed within 1-3 business days, and delivery times vary depending on your location, usually taking 2-5 business days.
Do you ship plants internationally?
Answer:
Currently, we only ship within the United States. Due to the complex regulations and potential risks involved in shipping live plants internationally, we focus on providing the best service domestically.
What should I do when my plant arrives?
Answer:
Upon arrival, carefully unpack your plant and inspect it for any damage. Water it if needed and place it in a suitable environment according to its care instructions. It’s normal for plants to experience some stress from shipping, so give it time to adjust to its new home.
What if my plant arrives damaged?
Answer:
We take great care to ensure your plant arrives in perfect condition, but if it does arrive damaged, please contact us within 12 hours of delivery. We’ll work with you to resolve the issue.
Are your plants sustainably sourced?
Answer:
Yes, we are committed to sustainability and ethical sourcing. We work directly with growers who follow environmentally friendly practices, ensuring that our plants are cultivated in a way that supports both the environment and local communities.
What is your return policy?
Answer:
Due to the nature of live plants, we do not accept returns. However, if there is an issue with your order, such as a damaged or incorrect plant, please contact us, and we’ll be happy to assist you.
Can I request a specific plant that isn’t listed on your website?
Answer:
Absolutely! If you’re looking for a specific rare plant that isn’t currently listed, feel free to contact us. We’ll do our best to source it for you through our network of growers.
How should I care for my new rare plant?
Answer:
Each plant species has unique care requirements. We provide detailed care instructions on each product page, including tips on light, watering, humidity, and temperature. Additionally, our Plant Care section offers in-depth guides and advice.
What payment methods do you accept?
Answer:
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options.
Do you offer gift cards?
Answer:
Yes, we offer digital gift cards that can be purchased through our website. Gift cards make a perfect gift for plant lovers and can be used on any product in our shop.
We hope these FAQs have answered your questions! For any additional inquiries, don’t hesitate to get in touch with our customer service team. We also have a LiveChat feature on the bottom right corner of the screen. If we’re not watering the plants, we’ll be happy to help.